Delivery Option

All online orders enjoy free shipping upon purchase over $500.

We offer the following delivery services:

  • Standard Delivery Service (Hong Kong & Macau)
  • SF Express (Hong Kong only)

Standard Delivery Service (Hong Kong & Macau)

Areas in service

  • Standard Delivery Service is available within Hong Kong Island, Kowloon, New Territories, Outlying Islands and Macau, SAR of China. This service is NOT available in specified areas, including but not limited to: Big Wave Bay, Lo Wu, Tai O Island, Siu Ho Wan and Po Toi Islands
  • P.O Box is not accepted as shipping address.
  • Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address.

Shipping days and schedules

  • The shipment will be ready in 1-2 business days upon confirmation of payment. This might vary depending on stock availability.
  • Under normal circumstances, shipment will arrive at the shipping address in 2-3 business days. For remote areas, it might take 3-4 business days
  • Delivery service is not available on Sundays and Public Holidays.
  • Delivery Schedule:
Mondays to Saturdays 09:00 – 19:00
Sundays and Public Holidays Closed

Shipment tracking/ change of shipping address

  • Once the order is shipped out, the Waybill number can be obtained in ‘My Account>My Orders’. Please contact SF Express to track your shipment
  • Once the order is shipped out, any changes in the address shall be arranged with SF Express by contacting their Customer Service directly. Any incurred expenses shall be borne by the customer.
  • If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements. If the delivery cannot be reached multiple times, your order might risk being cancelled and not refunded.

SF Express Customer Service Hotline and Office Hours

+852 2730 0273 (Hong Kong)
+853 2873 7373 (Macau)
Mondays to Fridays 08:00 – 20:30
+852 2730 0273 (Hong Kong)
+853 2873 7373 (Macau)
Saturdays, Sundays and Public Holidays 08:00 – 20:00
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